How Quickly Do You Get Your Refund?
Refund processing time depends on the cancellation timing and payment method used.
Cancellation Summary by Service
Flight Cancellations
Flight cancellation and refund terms are governed primarily by the individual airline's fare rules. ZoomFly levies an additional service fee for processing cancellations.
| Scenario | Airline Refund | ZoomFly Service Fee | Total Deduction |
|---|---|---|---|
| Cancelled within 24 hrs of booking (7+ days before departure) | Full refund per DGCA rules | Nil | Nil |
| Cancelled before departure — Refundable fare | As per airline policy | ₹350 per passenger | ₹350 + airline charges |
| Cancelled before departure — Non-refundable fare | Taxes only (approx.) | ₹350 per passenger | High deduction |
| No-show (missed flight without cancellation) | No refund | ₹350 per passenger | Full forfeiture |
| Airline cancels flight | Full refund or rebooking | Nil | Full refund |
| Flight delay over 3 hours (your choice to cancel) | Full refund per DGCA | Nil | Nil |
ℹ️ For international flights, cancellation rules and refund amounts depend on the specific airline, fare class, and departure country. Contact ZoomFly support before cancelling international tickets.
Refunds for airline cancellations are processed after ZoomFly receives the refund from the airline, which may take 7–21 business days depending on the airline.
Hotel Cancellations
Hotel cancellation policies depend on the property and room type selected. The following general terms apply to ZoomFly hotel bookings:
| Cancellation Timing | Refund Amount | Status |
|---|---|---|
| More than 48 hours before check-in | 100% refund | Full Refund |
| 24–48 hours before check-in | Refund minus 1 night's charge | Partial |
| Less than 24 hours before check-in | Refund minus 2 nights' charge | Low Refund |
| No-show (no check-in, no cancellation) | No refund for first night; subsequent nights may be refunded | Mostly Lost |
| Early check-out | No refund for unused nights unless hotel agrees | No Refund |
| Non-refundable room type | No refund under any circumstance | No Refund |
⚠️ Non-refundable room rates are clearly labelled during the booking process. These rates are typically 15–30% cheaper and are ideal only if your travel plans are confirmed.
Holiday Package Cancellations
Holiday packages involve multiple bookings (flights, hotels, activities) and are therefore subject to higher cancellation fees as costs are committed to suppliers in advance.
| Days Before Departure | Cancellation Fee | Refund % |
|---|---|---|
| Within 24 hours of booking | Nil (full refund) | 100% |
| 30 or more days before departure | 10% of total package cost | 90% |
| 22–29 days before departure | 15% of total package cost | 85% |
| 15–21 days before departure | 25% of total package cost | 75% |
| 8–14 days before departure | 35% of total package cost | 65% |
| 4–7 days before departure | 50% of total package cost | 50% |
| Less than 3 days / No-show | 100% of package cost | 0% |
✅ Booking Protection: If you cancel within 24 hours of making your package booking (provided departure is at least 7 days away), you receive a 100% refund — no questions asked.
Custom-built packages may have different cancellation terms. These will be communicated in writing at the time of booking confirmation.
Bus Cancellations
Bus booking cancellations are handled based on time remaining before scheduled departure:
| Time Before Departure | Cancellation Fee | Refund |
|---|---|---|
| More than 6 hours | Nil | Full Refund |
| 2–6 hours before departure | 25% of fare | 75% Refund |
| Less than 2 hours before departure | 50% of fare | 50% Refund |
| No-show / After departure | 100% of fare | No Refund |
| Operator cancels bus | Nil | Full Refund |
In case of bus operator cancellation, ZoomFly will attempt to provide an alternative bus or process a full refund within 3–5 business days.
Cab & Transfer Cancellations
Cab and airport transfer bookings can be cancelled with full refund if done sufficiently in advance. Last-minute cancellations incur flat fees to compensate drivers:
| Time Before Pickup | Cancellation Fee | Refund |
|---|---|---|
| More than 4 hours | Nil | Full Refund |
| 1–4 hours before pickup | ₹300 flat | Refund minus ₹300 |
| Less than 1 hour before pickup | ₹500 flat | Refund minus ₹500 |
| Driver already dispatched | 50% of fare | 50% Refund |
| No-show / After pickup time | 100% | No Refund |
| Outstation multi-day cab | Per package terms | Varies |
How to Cancel a Booking
Cancelling your ZoomFly booking is simple. Follow these steps:
⚠️ Cancellation requests must be submitted by the primary booker. Verbal requests are not accepted — all cancellations must be confirmed in writing via WhatsApp or email.
Refund Processing Timeline
Once a cancellation is confirmed, refunds are processed as follows:
| Payment Method | Refund Timeline |
|---|---|
| UPI | 1–3 Business Days |
| Credit / Debit Card | 5–7 Business Days |
| Net Banking | 5–7 Business Days |
| NEFT / RTGS | 3–5 Business Days |
| EMI | 7–10 Business Days |
| Airline-dependent refunds | 7–21 Business Days |
✅ ZoomFly initiates the refund within 24–48 hours of cancellation confirmation. The remaining processing time depends on your bank or payment provider.
Refunds are credited to the original payment source only. We do not process refunds to a different account, card, or UPI ID than the one used for payment.
Booking Modifications
If you need to change your travel dates, passenger details, or other booking specifics — rather than cancelling — the following applies:
- Date Changes: Subject to availability and fare difference. A modification fee of ₹200–500 per booking may apply in addition to any fare difference.
- Name Corrections: Minor spelling corrections are free. Full name changes (different passenger) are treated as a cancellation and re-booking.
- Adding Passengers: Subject to availability. New passengers are priced at current rates, which may differ from original booking price.
- Upgrading Room/Seat: Subject to availability. Difference in cost is charged at prevailing rates.
- International Bookings: Modifications may not be possible on certain international fares. Check with ZoomFly support before requesting changes.
To request a modification, contact our support team on WhatsApp at +91 8076136300 with your booking reference and the specific change required.
Exceptions & Non-Refundable Scenarios
The following scenarios are not eligible for refunds under any circumstances:
- Bookings explicitly marked as Non-Refundable at the time of purchase.
- Cancellations made after the applicable free cancellation window has expired.
- No-shows — failing to appear for a flight, hotel check-in, bus departure, or cab pickup without prior cancellation.
- Denied boarding due to invalid or expired travel documents (passport, visa, government ID).
- Failure to meet health requirements, entry regulations, or immigration rules at the destination.
- Voluntary no-shows during natural disasters, strikes, or force majeure events (ZoomFly will assist with rebooking where possible).
- Promotional or discounted bookings marked as non-refundable.
- Partially utilised packages (e.g., hotel used but flight not taken — no partial refund for unused services).
🚫 ZoomFly is not responsible for losses arising from third-party travel disruptions, government restrictions, or personal emergencies. We strongly recommend purchasing travel insurance to cover such scenarios.
Compassionate Exceptions: In genuine medical emergencies or bereavement situations, ZoomFly may consider waiving cancellation fees at its sole discretion. Supporting documentation (medical certificate, death certificate) must be provided within 72 hours of cancellation request.
Contact Support
For all cancellation, modification, and refund requests, please reach out to our support team with your booking reference number ready:
✅ This Refund & Cancellation Policy was last updated on May 8, 2026. ZoomFly reserves the right to amend this policy with 15 days' notice to registered users.